Shipping & Returns

Shipping

FREE SHIPPING OVER OVER $24

Going In Style offers shipping methods to fit your needs and to get your order to you before your travel date. Many of our customers have a specific need date for their order since they will be traveling overseas. If you are worried about your order arriving on time, please contact Going In Style and we will do our best to accommodate you and make sure your order arrives quickly for your scheduled trip. You can contact Going In Style by telephone (650) 394-4751 or email customerservice@goinginstyle.com.

For orders shipped with  Standard Shipping, if there are any delays beyond a few days, we will contact you. For orders shipped with  Expedited Shipping, if there are any delays that will cause you not to receive your order within the time frame requested, we will contact you. Note that Expedited Next Day Air or Second Day Air or Three Day Air orders may go out the same day or within 24 hours (on the following day) depending on what you order and what time you placed your order. If you need an order to arrive by a specific date, please let us know by contacting us and we will try our best to accommodate your needs.  

Standard Deliveries - Our goal is to ship your order within 1 or 2 business days.  Our standard shipping method is either the United Parcel Service (UPS Ground) or the United States Postal Service (USPS Mail) and includes all 50 states as well as US territories, Puerto Rico, APO and FPO boxes.

Expedited Shipping Deliveries - Our goal is to ship your order within 1 business day or 24 hours.  Our Expedited shipping method is the United Parcel Service (UPS Next Day, 2nd Day, or 3rd Day Air.) or Priority Mail and includes the lower 48 states. Our Expedited 3 Day Air or 2-3 Day Priority Mail service usually delivers in 2-3 days. Sorry, but we cannot offer Expedited Shipping via our web site for Alaska, Hawaii or the US territories, Puerto Rico, APO and FPO boxes due to the cost variability. If you need a package Expedited to any of these locations, please call us at  (650) 394-4751 for assistance. We can usually ship to Alaska or Hawaii by Priority Mail if requested.

Heavy, Large or Oversize Items -  Some large items such as wheeled luggage or transformers will have an extra charge of $20 - $90 added to it if it needs to be sent by Expedited Air. The actual cost will depend on the size, weight, shipping destination, and method or shipping  – 1, 2, or 3 Day Air.  We may need to contact you regarding these charges if the standard web site calculation is not enough to cover our costs. If you ordered Expedited service for a heavy item, and we are unable to contact you, we will ship Standard Ground and (if you paid for Expedited Service), we will credit you the extra charges paid.

International Shipping - Going In Style ships Internationally to select locations.  

CUSTOMS, DUTIES & TAXES

When ordering from Going In Style, you are responsible to make sure that the product can be lawfully shipped to the destination country. The recipient of the order may be subject to duties, taxes or other fees once the shipment reaches its destination. Customs vary widely by country and it is best to contact your local customs office for more information regarding customs, duties and taxes. Customs clearances may cause delays in estimated shipping times. Packages are subject to inspection at customs and packages may be opened by customs during inspection.

Shipping Methods – Going In Style offers Standard Mail (USPS), Priority Mail (USPS), UPS 3-day, UPS 2-day, UPS Overnight and shipping to the UK.

 

Shipping Costs Chart

Order Amount   Shipping
$0.01 - $4.99    $5.95
$5.00 - $9.99    $6.45
$10.00 - $19.99    $6.95  
$20.00 - $23.99   $7.95
$24.00 and up   FREE
 

Returns Policy

CLICK HERE TO DOWNLOAD & PRINT GOING IN STYLE RETURNS FORM

We want you to be satisfied with your purchase and offer a 30 day return policy for full credit or exchange at your option. Please make any returns to us via UPS or Insured Parcel Post; you pay freight to us Going In Style Returns (see below). Luggage over $100 requires a return authorization number (RMA), please email Going In Style at:

customerservice@goinginstyle.com

All returns and exchanges should be returned to us in "like new" condition with all of the original instructions, attachments, and packaging complete and attached. Any returns of used items may be charged a restocking fee or returned to you at our option. Sorry, but we do not take returns on socks and underwear. When returning items, please complete the Returns Form with an explanation about your return, specify exchange or credit requested, package the items carefully, and send them to us at:

GOING IN STYLE RETURNS 838 Bay View Way, Redwood City, CA 94062